We believe that the beating heart of every successful dental practice is a 'whole team culture' in which every team member is keen to make an extraordinary contribution to the business.
Many business owners understand that as the team leader they need to energise their people - but find this difficult because they are overwhelmed by demands of running their business.
Why Choose Us
DENTAL ADMINISTRATION AND PRACTICE MANAGEMENT
Purely Practical Treatment Coordination Skills
The treatment coordinator role is now established in numerous practices, allowing them to hold on to valued team members who feel they have reached a dead-end in their dental nursing career. In some cases this is because after many years they need more challenging work, or because occupational health issues such as back pain make it difficult from them to continue to work chair side. In the treatment coordinator role these staff can continue to offer excellent benefits for the business, the patients and the dental team.
Thompson and Thomas are one of Sheffield's foremost practices with two sites. One of their sites is a mixed Private/ NHS practice, and the other site provides training for F1 Training and Outreach students. Their relationship with Glenys Bridges goes back over 15 years during which time she has provided a variety of training and development services, including:
- BTEC Management Qualifications
- Reception training
- Care/Treatment coordinator training
Practice manager Jane Armitage says,
"During the first six months of implementing the Care-coordinator role the private treatment income increased by 30k comparable period in the previous year . With the introduction of the Care Quality Commission the Care -coordinator played a significant part in patient communication and the patient experience and ensures patients understand the fees incurred as well as other aspects of securing their fully informed consent. In short this role allows the practice to give extra care and service to our patients.
Nobody can walk into the practice manager's role without training expecting to know it all. Dentistry doesn't work like that. The role needs foundations which you can build upon; it is not a role that you automatically know what to do.
I personally feel that all Managers should receive training to qualification level, not only does it benefit the Manager but is a win-win for the Practitioner.
What our clients say
"Thanks to training4dentists we were the first practice in the Yorkshire to offer care coordination, a service which as contributed greatly to our customer-focus, staff retention and profitability"
Jane Armitage, Thompson and Thomas
Book a free consultation
Book a complimentary initial consultation with one of our specialists, they will provide:
A Growth Questionnaire to outline your needs
Our specialist will then advise and evaluate what is best for you
We will then recommend next steps